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Betta-Fish-Fan-Club

betta fish pets
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I'm not a member but I have a question if anyone can answer i'd really appreciate it. My betta (a female white veiltail) is sick. Her fins are closed, and every now and then she will dart around quickly and go back to hiding. She's also stopped eating so a quick answer would be great (i'm also going to the pet store to ask if they know).I change the water regularly and use a conditioner because i only have tap water to use :/ . I thought it was the temperature at first but it's fine and I changed some food to flakes to see if I can get anything into her but no luck. 
What could it be and what can I do? 
You pick the wrong page to get help, don't worry, i am with you.

The next time, try to find answers on Youtube
Good day friend!
It's ok I found a fish forum full of people who are active and can answer specific questions. 
That's good to hear!, i hope that your betta it's okay!
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Thanks for the accept!!
Can anyone please help me with this?

bf5kid.deviantart.com/journal/…

It'll be a big help to me
Thanks for the Accept!